At Bhumi, we are committed to delivering your exquisite handcrafted pieces with care and attention to detail. Your satisfaction is our top priority, and we want to ensure you have a seamless shopping experience from start to finish.

Shipping Information

We offer reliable shipping options to ensure your beautiful handmade products reach you in a timely manner. We understand that receiving your pieces quickly is important, and we are working hard to process each order with the utmost care.

• Shipping Timeframe: As this is our first time launching these handcrafted items, please bear with us if it takes a bit longer than usual. Our team is dedicated to getting your order to you as quickly as possible. Typically, you can expect to receive your items within 30 days of placing your order.
• Tracking: Once your order is dispatched, you will receive an email with a tracking number so you can follow your package every step of the way.
• Shipping Fees: Shipping charges are calculated at checkout based on your location. We strive to offer fair and competitive shipping rates.

Customs & Duties:

Please be aware that for orders shipped outside of the EU, customs duties, taxes, and import fees may apply upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the purchase price.

We recommend that you check with your local customs office before placing your order to estimate any potential charges. These fees will vary based on the value of your purchase and the destination country.

While we work to improve our shipping processes, please note that the production of each item is done with care and attention to detail, which may result in a slightly longer processing time. We promise that the wait will be worth it, as each piece is handcrafted and unique.

Returns

We want you to be completely satisfied with your Bhumi purchase. If for any reason you are not happy with your items, we offer a straightforward returns policy to give you peace of mind.

• Return Period: We accept returns within 30 days of delivery. If you change your mind or the item doesn’t meet your expectations, we are happy to assist you in returning it.
• Condition of Returns: To be eligible for a full refund, the item must be in its original, unused condition with all tags and packaging intact. Items that have been worn, altered, or damaged cannot be returned.
• Return Process: To initiate a return, please contact our customer service team at info@bhumiclothing.com. We’ll guide you through the process and provide a return shipping label. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrectly shipped.
• Refunds: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. Upon approval, we will process your refund to the original payment method. Please note that it may take a few business days for the refund to appear on your account, depending on your payment provider.

Exchanges

We are happy to exchange items if you would like a different size or if there is an issue with your product. To start an exchange, please follow the same process as for returns, and we’ll make sure to send you the correct item.

Customer Support

Our customer service team is available to assist with any questions or concerns you might have about shipping, returns, or exchanges. We’re here to ensure you have the best experience with Bhumi and are completely satisfied with your purchase.

Contact Us: If you need help or have any queries, don’t hesitate to get in touch with us at info@bhumiclothing.com. We’re always happy to assist you.